Returns & Exchanges
At Home Zone Furniture, we want you to love your new space, which is why we offer a 30-day return window for items in original condition. If your purchase doesn't perfectly fit your home, our dedicated team is here to assist with a seamless exchange or refund process.
Initiate Your Request
Contact our customer service team via email or visit your local Home Zone showroom with your original sales receipt to begin the return process.
Prepare Item for Inspection
Ensure all furniture is in its original, unassembled condition and packed in the original manufacturer packaging to qualify for a full refund.
Schedule Pickup or Drop-off
Arrange for a convenient curbside pickup by our delivery team for a nominal fee, or return smaller decor items directly to any of our store locations.
Receive Your Refund
Once our warehouse team inspects and approves the item, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing